sedia4d Privacy Policy

What Data We Collect on sedia4d

We collect personal information when you create your sedia4d account. This includes your legal name, date of birth, email address, registered phone number, and residential address. During Know-Your-Customer (KYC) verification, we collect scans or photos of your government-issued identification (Indonesian ID card or passport) and proof-of-address documents (utility bill, bank statement, or rental agreement from the past six months).

We also collect payment information when you deposit. This includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), transaction amounts, timestamps, and payment-provider confirmations. We do not store full bank card numbers or sensitive payment credentials on our servers; payment information is processed through encrypted channels and held only as long as needed for transaction reconciliation.

We record your account activity on sedia4d: login times, devices you use, IP addresses, market engagements, withdrawal requests, and customer-support interactions. This information helps us detect suspicious activity, resolve disputes, and improve our service. We also use cookies and similar tracking technologies to maintain your session and understand how you navigate our platform.

How We Use Your Data on sedia4d

We use your personal information primarily to verify your identity, process your deposits and withdrawals, and manage your account on sedia4d. Your name, ID document, and address proof are checked against your account registration to confirm you are the legitimate account holder. This prevents fraud and ensures all users on our platform are verified individuals.

We use your email and phone number to send account notifications (verification confirmations, withdrawal updates, support responses) and to contact you if we detect unusual account activity. We use your payment information to reconcile deposits, track withdrawals, and maintain accurate transaction records. We use your activity logs to monitor for policy violations, resolve disputes, and improve our platform's security and reliability.

We do not use your data for marketing purposes without your explicit consent. We do not share your personal information with third-party advertisers, data brokers, or unrelated businesses. Our only third-party data processors are payment providers (for transaction handling) and, if applicable, law-enforcement agencies (if required by court order or legal statute).

Data Storage and Third-Party Processors on sedia4d

We store your personal data on secure servers located in compliance with applicable jurisdiction laws. Our servers may be geographically distributed, and your data may be processed or held outside your jurisdiction. By using sedia4d, you acknowledge and consent to this cross-border data processing.

We use third-party processors to handle specific functions: payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment intermediaries, and online payment, e-wallet, mobile banking, local payment integrators) process your deposits and withdrawals; cloud-hosting providers store our database backups; email and SMS services deliver our notifications. These processors are contractually bound to protect your data and use it only as directed by sedia4d.

We retain your personal data as long as your account is active. After account closure, we retain data for seven years to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, then delete it unless we are required by law to retain longer records.

Your Rights on sedia4d

You have the right to access, correct, and delete your personal data held by sedia4d, subject to legal obligations. To exercise these rights, contact our support team with a clear request. We will review your request and respond within ten business days.

• Right of access: You may request a copy of all personal data we hold about you.
• Right of correction: You may update inaccurate or incomplete information in your account profile or KYC documents.
• Right of deletion: You may request deletion of your account and associated personal data, subject to legal retention periods and pending transaction settlements.
• Right to withdraw consent: You may withdraw consent to data processing at any time by closing your account, though this does not affect prior lawful processing.

We cannot delete data required for AML/KYC compliance or by court order. If your deletion request conflicts with legal obligations, we will inform you and explain the retention period.

Cookies and Tracking on sedia4d

We use cookies to maintain your login session, remember your preferences, and analyze how you use our sedia4d platform. These cookies are essential for platform functionality: without them, you would need to re-enter credentials with each page load. We also use analytics cookies to track aggregate usage patterns (which markets are popular, which devices are used most) to improve our service.

We do not use cookies to track you across unrelated third-party websites. You may disable non-essential cookies through your browser settings, but disabling essential session cookies will prevent sedia4d from functioning properly. We do not embed third-party tracking pixels or beacons without your awareness.

Our data practices centre on protecting your information while enabling sedia4d to serve you reliably and securely.

Data Security and Breach Notification on sedia4d

We implement encryption, firewalls, access controls, and regular security audits to protect your data against unauthorised access and loss. Your login credentials are hashed, not stored in plain text. Payment data is transmitted through encrypted channels (HTTPS/TLS). Database access is restricted to authorised staff only.

Despite these protections, no system is entirely risk-free. If we discover a data breach affecting your personal information, we will notify you promptly via email or in-app notification and explain the scope of the breach, what data was affected, and what steps we are taking to remediate the issue.

Contact Us About Privacy on sedia4d

If you have privacy concerns, questions about our data practices, or wish to exercise your rights, contact our support team via in-app chat, email, or through our FAQ page. Standard response times are one business day. We are available across major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

We update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or prominent in-app notification. Your continued use of sedia4d after an update constitutes your acceptance of the revised policy.

We remain committed to safeguarding your personal information while you use sedia4d. Transparency and user control are central to our privacy approach.